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 Francoise Tourniaire

 

 


Francoise is the owner of FT Works, a boutique  consultancy firm that helps technology companies create and improve their support operations worldwide.

Her interests include designing and selling support offerings, defining support processes, soft skills training, and anything that has to do with the business of support, from budgets to ROI analyses.

 David Kay


David is principal of DB Kay & Associates, a consultancy that helps support organizations with knowledge management, self-service, and social support.

DB Kay focuses on knowledge-centered support (KCS), knowledgebase vendors and technology, support experience design, and the practical application of Web 2.0 and social media concepts to support.