| We meet
every other month on the Third
Tuesday of the month. Watch for upcoming meetings on this page.
3/20/2012
David Kay and Francoise Tourniaire
Measures
1/17/2012
Catherine Aurelio
Gamification: Using Game Design
Principles to Engage Customers and Staff
11/15/2011
Keith Redfield, Juniper Networks
Solving Problems Before
Customers Know They Have Them: Service Automation in Complex Environments
9/13/2011 (the
Second, not Third Tuesday of September!)
Rizwan Dhanani,
OSIsoft
Recruiting and Hiring in a High-Growth, High-Complexity Environment
7/19/2011
Lala Mamedov, Juniper Networks
Supporting a v1 Product
5/17/2011
Robert Binkley, Xilinx
Tying It All Together: Making
and Sustaining the Business Case with Metrics
3/15/2011
Cordelia Naumann, Cisco
KM on a Shoestring: Cisco IronPort's Journey
1/21/2011
Joe Hines, Apple
Social Support Communities and
Content Creation
11/16/2010
Sallee Peterson, SupportSpace
The Expert
Solution
9/21/2010
John Belanger, Yahoo!
Applying Customer Experience
Techniques to Support
7/20/2010
Marty Messer, VMware
What can Open Source teach us about better support
6/15/2010
Caeli Collins, LSI Corporation
Surviving
(and Thriving) during Acquisitions
5/18/2010
Christophe Bodin, Oracle
Communities and the New Value of Support
4/20/2010
Devra
Streuzenberg, Alcatel-Lucent / Genesys
Assessing KCS Maturity to
Drive Continual Improvement
3/16/2010
Barry Duplantis, Hewlett-Packard
In a
Different Land: Locating Support Centers in Unorthodox Locations
2/16/2010
Victoria Perkins, Vocera Communications
Listen And Act: Using Loyalty Surveys to Drive Action |
